Delivery Policy

At YourPillow, we strive to deliver your orders quickly, safely, and efficiently. Below you’ll find details about our delivery process, timelines, and more.

1. Processing Time

• Orders are processed within 1–2 business days (excluding weekends and public holidays) after payment has been confirmed.
• You will receive an email confirmation once your order has been dispatched.

2. Shipping Methods & Delivery Times

We deliver across South Africa using trusted courier partners.

Note: Delivery times may vary during peak seasons or due to unforeseen courier delays.

3. Shipping Costs

• Shipping fees are calculated at checkout based on your location.
• Free delivery is available for orders over R2,000 (South Africa only).

4. Tracking Your Order

Once your order has been shipped, you will receive a tracking link via email or SMS. You can use this link to monitor the progress of your delivery.

5. Delivery Address

• Please ensure your shipping address is accurate and complete.
• We cannot deliver to PO Boxes – please provide a physical address.
• If the courier cannot deliver after two attempts, the parcel will be returned to us. Re-delivery may incur additional charges.

6. Delays or Issues

If your delivery is delayed or you experience any problems, please contact us at [your support email] with your order number so we can assist you promptly.

7. International Shipping

Currently, we only deliver within South Africa. For international shipping inquiries, please contact us directly.

If you have any further questions about our delivery policy, feel free to reach out to our team.

Email: info@yourpillow.co.za